When you hire a professional cleaning company to take care of your office or facility, you expect them to meet your expectations. Unfortunately, not all cleaning and janitorial companies do that. Here are some issues with cleaning services to watch out for. If you recognize the problems with cleaning companies listed in this post, it’s most likely time for you to hire a new company to clean your facility.
If your commercial cleaners are pulling their weight, you’ll see signs of it, including the following:
While you may expect certain illnesses like the flu to make their seasonal rounds, you should worry if your employees are always out sick. If you have employees out sick and it’s not flu season, look at the surfaces in your office to see if they’ve been cleaned recently. If you find dust on desks and other surfaces or realize that your carpets haven’t been cleaned recently, poor cleaning services could be the culprit behind your employees’ illnesses. This is especially likely if your employees feel sick when they’re in the office, but feel better once they leave it.
If you try to leave questions, complaints, or requests with your commercial cleaning company and you never hear back, you have a problem. Your company should always be available to talk with you and take your concerns into account. Clear communication helps cleaning companies understand how to customize their services to meet their clients’ needs. If your cleaning company won’t talk with you, they won’t understand the cleaning challenges your facility presents. Without effective communication, commercial cleaners can’t deliver the services you need.
You can expect some employee turnover from your commercial cleaning company. But seeing new faces every time they visit your office or facility isn’t normal. If your cleaning company can’t seem to hold on to its workers, that’s a problem. It may be a sign of deeper organizational problems within the company. If they can’t keep a stable workforce, then the cleaning company can’t deliver consistent services to your facility. After all, if they send the same employees to your facility time after time, those employees get to know your facility and its cleaning needs quite well. A company that always has brand-new employees can’t provide that type of service.
If you find your employees have to perform commercial cleaning services to keep their office spaces clean, you need to find a new cleaning company. Your employees are there to perform core functions for your business, not perform cleaning and janitorial services. You outsource your cleaning services to another company for that exact reason. Consider this issue the biggest warning sign of a cleaning company that doesn’t deliver their services.
Reach out to us today to find out how we deliver the facility and office cleaning services your business needs.
If you want a commercial cleaner who delivers effective cleaning services, ask the following questions when you choose a new one:
- What types of cleaning and janitorial certifications does your company have?
- Which industries and facilities do you offer cleaning services for?
- How do you screen and onboard your employees?
- What types of training do your employees receive?
- How long do your employees typically stay with your company?
- What types of cleaning does your company specialize in?
- Do you perform quality control checks on the services you provide?
- How do you perform your quality control checks?
- Do you send the same cleaners to our facilities every day?
- What procedures do you have in place to bring a new or substitute cleaner up to speed on our cleaning and janitorial needs?
- Do you offer any specialized cleaning services, such as deep cleaning services?
- What are your green cleaning practices?
These questions help you determine what types of services a cleaning company provides and how they deliver them to their clients.
If you need to switch to a new commercial cleaning company, reach out to Pro Squared Janitorial Services today. We customize our services to ensure your facility stays as clean as possible.